Klovo and Your Information

This notice pulls back the curtain on Klovo's information handling: what gets picked up, what it's used for, who else might see it, how long it sits around, and which levers put you back in control. We've written it the way we'd explain it to a friend over coffee — short sentences, no jargon walls.

One design choice shapes everything below: Klovo works without a registration form. No inbox to verify, no phone number to hand over, no password to memorize. The less you're forced to give, the less there is to protect.

Jumping to a specific answer? The pill buttons above skip straight there. Want something done about your data? Part 10 lists the exact email subject lines that reach the right desk fastest.

Klovo is a place to meet new people through live video, chat, and playful gift exchanges, with a community wall for sharing moments and an optional membership for extra comforts. You arrive as a guest, no questions asked; if you want your identity to survive a device change, an optional sign-in such as Facebook glues it together. Google's checkout handles every purchase, so payment details never touch our servers.

Below is every kind of information the app can come into contact with, sorted by how it comes to us: tagged AUTO when the machinery generates it on its own, YOU when it arrives only because you typed, tapped, or uploaded it.

• Keeping the lights on — guest entry, matching, wall, chat, and the call machinery itself;
• Keeping the party safe — hunting down exploitation material, cons, robot armies, stalkers, and rule-breakers of every stripe, and acting on member reports;
• Getting you connected — routing calls, translating across languages, and matching stream quality to your network;
• Minding the wallet — confirming purchases, carrying balances, and keeping membership perks in sync;
• Answering you — working through questions, reports, appeals, and the requests described in Part 10;
• Learning what works — anonymous, pooled statistics about crashes and feature usage that steer the next update;
• Paying the bills — surfacing ads and measuring installs. Personalized advertising leans only on the ad ID, and Part 06 shows you the off switch.

Each app permission has one narrow purpose: lens and mic wake only for calls, recordings, and photo-taking; gallery access opens only for files you point at; Bluetooth exists for your earbuds and car speaker; the buzzer announces rings and pings. Deny any of them in system settings and the app carries on with a graceful downgrade — no camera means voice-only calls, not a lockout.

Short answer to the big question: your personal information is not for sale, and has never been sold. Ad partners receive the system's ad ID and coarse statistics — never your name, your messages, your photos, or anything else that identifies you.

Prefer your ads random and untargeted? Three moves, all free, any time:

1. Send a message to emmettchambers05@gmail.com titled "STOP TARGETED ADS", mentioning your display name;
2. Wipe the ad ID itself: Settings → Privacy → Ads on your device, then "Reset" or "Delete";
3. Switch off ad personalization in your Google account for the same effect everywhere, not just here.

Opting out costs you nothing but relevance — the app works exactly the same, and the ads simply stop guessing.

Klovo is a lean operation, so a handful of specialist contractors power parts of the machinery. Each one sees only the slice it needs:

• The message couriers — deliver chats, presence dots, and gift animations between members;
• The video highway — carries live sound and picture between callers, tuned for weak networks;
• Google Play — runs the entire checkout for coins and Premium, from payment to receipt;
• The translation desk — converts your messages when the two of you speak different languages;
• The census takers — install attribution tools noting whether you arrived organically or through a link;
• Facebook — enters the picture only if you connect it yourself, exchanging nothing beyond your basic sign-in details;
• The authorities — receive what they must, when child safety reports or comparable emergencies require escalation;
• A future successor — should the operation ever change hands, records would travel under equal promises, with advance notice where we're permitted to give it.

What never happens: advertisers, data brokers, or curious strangers receiving your private chats or identity in a bundle.

• Guest ticket and profile — from first launch until the app leaves your device, your sign-in is disconnected, or you send an erasure request;
• Conversations — as long as your seat exists, so your history stays browsable; swept out together with the profile on deletion;
• Wallet traces — a longer stay, because coin disputes and membership questions can surface months later;
• Call plumbing — a brief technical window for stability checks and billing math; no session archive exists;
• Crash reports and breadcrumbs — auto-evicted within a few months;
• Support letters and reports — kept while the matter is open, plus a short grace period after it closes.

Everything past its shelf life is either erased outright or scrambled beyond re-identification.

• Everything that travels between the app and our servers rides encrypted connections;
• Production records sit behind individual credentials, reachable only by the few teammates whose jobs genuinely require them;
• Card data never crosses our threshold — the entire payment flow lives inside Google's walled garden;
• Watchtower software flags the tells of abuse: registration floods, impossible travel, login oddities, and spam bursts;
• Perfect security doesn't exist, and we won't pretend otherwise. Should something ever break open, affected members hear from us directly, along with what happened and what we patched.

Wherever you live, the whole control panel below is yours — these aren't regional perks, they're standard equipment:

1. "DATA COPY REQUEST" — we reply with a rundown of everything tied to your seat, category by category;
2. "FIX MY INFO" — most fields are editable in-app on the spot; for anything sticky, this subject line summons a human;
3. "ERASE EVERYTHING" — profile, photos, and conversations are wiped, and we confirm by email when it's done;
4. "STOP TARGETED ADS" — the ad-ID off switch, detailed in Part 06;
5. "PRIVACY APPEAL" — when a request didn't land the way you expected and needs a second opinion.

Send these to emmettchambers05@gmail.com with your display name and a sentence or two of context. We check that the writer actually controls the seat in question, then answer — typically within two working days, and never past the deadline your region sets.

• Klovo isn't built for anyone under thirteen, and we knowingly collect nothing from that age group;
• Video, paid, and grown-up features are gated at eighteen and up;
• Discover an underage member in a gated area? The seat closes and the records vanish as soon as we find out;
• Suspected exploitation triggers the Child Protection Policy: content out, identity banned, authorities in;
• Shared family phone? Google Play's parental controls can stop adult-rated installs at the door.

Klovo's community spans continents, so your records may be worked on by servers and contractors in countries other than your own. Where that happens, written commitments back the transfer, keeping the protections in this notice intact wherever the bytes land.

The notice itself ages: as the app grows, this page gets republished with a fresh date and revision number at the top, and meaningful changes are announced in the app before they kick in. Keep using Klovo after the date on the page and the new version applies to you. Prefer otherwise? "ERASE EVERYTHING" works at any time.